Getting My Hair Done at J.C. Penny Hair Salon

Do you get your hair done at a J.C. Penney Hair Salon?  I did until last night.

Here’s the deal:  Two weeks ago I went to my stylist, got the same basic style which the price list says cost $26.00, a conditioner that cost $15.00 with an added trim that cost $14.00.  Instead of costing $55.00, I was charged $69.00.  I called my stylist and was told an adjustment would be made at my next visit.  However, when I arrived, I was told that I did not have an appointment.  When asked why, the receptionist had no idea.  I went to my stylist and SHE did not know why.  The next day I called the manager, explained the situation, and was “blown away” by her response.

“Actually, she said, “Your stylist has been UNDER-CHARGING you.   You said that you get a shampoo, blow-dry and curl.  How many curls do you get?”

After collecting myself from what I considered a stupid question, I replied “As many as it takes for a simple style.”

“Well, that’s the problem.  A basic style includes only THREE curls.  Your stylist, being a master-stylist, charges $45 for more than three curls.”

“Let me get this straight!  You charge (master stylist) for a simple shampoo and blow-dry and three curls $26, a trim $14, conditioner $15, totaling $55.  Since I got more that three curls the basic style is $45, conditioner $15 and trim $14, totaling $74.00?”


“Wow!  You are too expensive for me!  In addition, your prices are not competitive with Macy’s.”  I can no longer afford to get my hair done at J.C. Penney!”

“I don’t set the prices, the corporate office does.”

“Wow, again! ”

(Shame on you for expecting a style to be more than three curls).

I googled J.C. Penney corporate officers to see who was scamming, I mean making the decisions to charge customers these prices.  I guess I am not familiar with what is going on in salons.  I had always felt that Penney’s is moderately priced.  How naive!  In my search I came across a blog to CEO Mike Ullman of J. C. Penney from someone telling him of a customer who had shoplifted something from one of their stores.  The customer felt guilty about it later, and mailed in a check for $22.  A copy of the check was included.  I applaud this customer.  A bit late, but nevertheless,  I give  credit for trying to remedy a mistake.

I raised the customer issue because I wonder how many salon customers feel like someone is shoplifting from them with the salon prices.  I know that is how I felt!

Are you a J.C. Penny salon customer?  Are you happy with the prices that you have been charged?  Please leave your comment.

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Published in: on October 23, 2009 at 4:36 pm  Comments (16)  
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16 CommentsLeave a comment

  1. I have been receiving salon services a JCP for 15 years and I was satisfied with the salon prices until now. For me to get the service that I usually receive I would now have to start paying from $90 to $112 per visit which is every 2 weeks. I was told that it now cost $40 in addition to your service price if you choose to have your hair styled with the Chi flat Iron for a straight style. Hair color is $55 and it washes out after the first wash. All hair color is the same price I was told. I don’t know what JC Penny’s new deal is but in a bad economy this deal is not for me.

  2. OMG- on 7/29/2011 I decided to have my hair colored at our local JCP salon because I was low on funds and I could use my JCP charge to have it done. My hair is super short-I had just had it cut elsewhere about a month earlier so it was still pretty short when I wanted the color.I told the stylist that I just didn’t want anything dark and she said how about a reddish color and some highlights. I stupidly said sure not knowing how much each thing cost.I left the salon w $150.00 on my charge!!!!! The breakdown was- $14.00 to trim my neck hair, $58.00 for highlights (about 4-5) $63.00 for the one process color,and I left the requisite 15% tip.I was floored to say the least but have to say at least I got a lot of compliments. This said I once again went back this past Sat-9/27 to have my roots done and get a cut and this time it was 105.00. My hair is almost Mia Farrow short- I know I was taken for a ride but since it turned out so well the first time I was afraid to go elsewhere and screw it up- even the haircut she gave me Sat was good. I had no idea there were ” master Stylists” as opposed to regular stylists- they do not wear name tags to tell you this.So if you call for an appt and they assign you a non Master Stylist does that mean you will come out looking like you went to a hairdressing school?
    My friend and her husband both have haircuts dye job blow dry etc at another salon and it costs only $90.00 for both !!!! So glad I saw your post- I am going to bite the bullet and look elsewhere for my next appt.Just on principal. I saw a lot of customers there that didn’t look to me as though they could afford this scam (elderly) can’t believe they are paying these outrageous prices!!!!! Thanks for the blog

    • Thanks for sharing.

      I found a wonderful hairdresser! She takes very good care of my hair, prices are MUCH lower and I get great compliments and results. Keep looking, you will find someone.

  3. I am glad you chose to speak out. If enough of us do so, changes will be made.

  4. I’m unemployed and have been paying $26. for a wash and cut. I dry and style my hair myself. A few months ago I was told that the salon policy has changed and to cut my hair must include a wash, cut, blow dry and style. The total cost is $36.00 now.
    When I was employed I didn’t mind paying for color, perm, what ever I needed. But now I’m cutting corners and JC Pennys new policy won’t let me.
    On a positive note, my conditioner I usually but elsewhere cost $17. and change. At JC Pennys it’s being sold for $13. and change.

  5. I too fell into the JCPenney salon trap. I made an appointment and selected a hair cut and color. My total bill exceeded $120. I was shocked. I am used to getting the same services for around $70 at another – actually a high end salon! I thought I would be getting a bargain by going to JC Penney.

  6. I was going to JC Penney hair salon, but they are just too expensive for me. I paid $85.00 for a trim and color only on the roots. Its crazy! I found E Salon and I can dye my hair myself every 6 weeks ( or however often I want) for $20.00!!! I’m not going back to JCP, they used to be reasonable but not anymore.

    • I wouldn’t go back to JCP or advise anyone to go there to have anything done to their hair- not unless they settle the cost right up front- but they don’t seem to want to do that ! They know they are outrageously overpriced !!!!!!!

  7. While we’re on the subject, I have to laugh at JCP’s new commercial- Free haircuts for kids in August ! Yeah and if your child loves the cut and wants to go back it’ll probably be 50 dollars !!!!!

  8. I’ve only been there once – they charged $55 for an all over color – you do have to look at their prices as they are based on how much experience your stylist has and you can ask for the lowest price. They did constantly try to get me to add on more (trim, deep condition, etc) but I stood firm and said no – I was just there for a color. I went from a darker blonde to a lighter blonde. She did a beautiful job on the color and said she used 4 tubes because I have long, thick hair. Most places charge extra for using extra color but they have one flat rate so it’s good if you have long, thick hair. She said the color will fade if your shampoo or conditioner contains alcohol. I’ve been using Suave since having it done and the color is still there.
    I’ll be going back again to get it touched up and maybe cut.
    My only complaints would be the number of kids allowed to freely roam about but they were doing their free haircuts so hopefully that won’t be the case next time. When blow drying my hair the stylist asked if I’d like my hair straightened or wavy. I told her to just let it wave like it naturally does, but she put product in and kind of scrunched it – I didn’t like that result but once I left there, I brushed it out and it looked fine.

  9. I went to pennys for a haircut and style. cut off about an inch.cost was $36.00. I could not beleive it. Will not go back.

  10. Love Turquoise at jcp salon Rolling Oaks in SAT! Since stylist are now commissioned (i.e. waitress salary), there is an incentive for them to provide awesome styles, pull in more customers, and CONVINCE CUSTOMERS TO RETURN. Jcp administration’s tactics are running the business into the ground by not realizing the importance of returning customers. No matter how great their stylist, like Turquoise, they are doomed in terms of success(returning customers) at jcp. Now that I understand the ‘3-curl’ rule pricing, I will return and make some adjustments to continue to provide business for my wonderful stylist. Work with us jcp, WORK WITH US!!!

  11. I will never go back for a shampoo and curls…Didn’t know they charged by the curl…Who ever heard of this???Sorry I didn’t ask price because have had it done, same thing a few years ago lots cheaper at JCP…About $20 verses $32 today….My hairdresser charges $15 for the same thing and always a trim on neck or whatever, no charge….Seniors should get a break…Don’t you think?

  12. I have had similar experiences as all of you. Each time I get my hair done, it is a different price. My last visit, I paid $175 plus a sizeable gratuity! When speaking to the manager, she stated that my stylist had also been under charging me. Now mind you, I have not gotten anything different. In addition, the wait time is ridiculous! I waited on three different visits between 2-3 hours to see my stylist. Yes, she does a great job but I don’t think I will be returning. It’s just not worth it. Hardly anyone speaks to you while you are there and they don’t offer you anything during your wait time. Good luck to you ‘die hard customers’ who put up with such lousy customer service.

  13. Why not patronize a local independent stylist….A small business owner will do her/his best to make you happy…..At one point in my career, I too worked in the chain salons…believe me when I say most chains hire anyone to fill the chair..They do provide education as you go, but it still dosent make them a good stylist.. Anyone who will put up with crazy pricing and awful customer service, deserves exactly what they get…Do yourself a favor patronize the small business…Thank you for your time :-)

  14. OMG, I visit my local JCP salon once a week, due to my hair being natural. I have yet to experience the terrible customer service, sorry for those that have I’m sure a talk with a manager or corporate would solve that problem. Prices are high, but I endure because I simply love my stylist she takes very good care of my hair and since I relocated from NY I have not found a trusting stylist except her. So therefore; I must bite the bullet every week. I have went to local beauty shops and have received bad services, so it does not matter where you go, but simply who you go to; we must be careful of who is grooming us. Also the products that are used in our hair makes a great deal of difference. I know JCP uses top products and that is another reason why the prices are higher. For those that have problems and no previous experience with the stylists or shop, I would take some time and watch the stylists wherever you go, then make a decision who you want to groom you. I don’t just hop in anyone’s chair. On our main subject, of pricing maybe we can get together and fight to bring down the cost of JCP hair care. Whoever is in let’s make a move I’m ready. Sitting here complaining about between ourselves won’t change much; but if you like the hair care you receive at JCP, maybe we can do something to get some changes made. Hit a sister up. Love Is Love!

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