Do you get your hair done at a J.C. Penney Hair Salon? I did until last night.
Here’s the deal: Two weeks ago I went to my stylist, got the same basic style which the price list says cost $26.00, a conditioner that cost $15.00 with an added trim that cost $14.00. Instead of costing $55.00, I was charged $69.00. I called my stylist and was told an adjustment would be made at my next visit. However, when I arrived, I was told that I did not have an appointment. When asked why, the receptionist had no idea. I went to my stylist and SHE did not know why. The next day I called the manager, explained the situation, and was “blown away” by her response.
“Actually, she said, “Your stylist has been UNDER-CHARGING you. You said that you get a shampoo, blow-dry and curl. How many curls do you get?”
After collecting myself from what I considered a stupid question, I replied “As many as it takes for a simple style.”
“Well, that’s the problem. A basic style includes only THREE curls. Your stylist, being a master-stylist, charges $45 for more than three curls.”
“Let me get this straight! You charge (master stylist) for a simple shampoo and blow-dry and three curls $26, a trim $14, conditioner $15, totaling $55. Since I got more that three curls the basic style is $45, conditioner $15 and trim $14, totaling $74.00?”
“Wow! You are too expensive for me! In addition, your prices are not competitive with Macy’s.” I can no longer afford to get my hair done at J.C. Penney!”
“I don’t set the prices, the corporate office does.”
“Wow, again! ”
(Shame on you for expecting a style to be more than three curls).
I googled J.C. Penney corporate officers to see who was scamming, I mean making the decisions to charge customers these prices. I guess I am not familiar with what is going on in salons. I had always felt that Penney’s is moderately priced. How naive! In my search I came across a blog to CEO Mike Ullman of J. C. Penney from someone telling him of a customer who had shoplifted something from one of their stores. The customer felt guilty about it later, and mailed in a check for $22. A copy of the check was included. I applaud this customer. A bit late, but nevertheless, I give credit for trying to remedy a mistake.
I raised the customer issue because I wonder how many salon customers feel like someone is shoplifting from them with the salon prices. I know that is how I felt!
Are you a J.C. Penny salon customer? Are you happy with the prices that you have been charged? Please leave your comment.